HomeInsight AI

Privacy Policy

Last updated: July 14, 2026

1. Introduction

HomeInsight AI is a product and service operated by HomeInsight, Inc. ("HomeInsight," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use HomeInsight AI's website, mobile app, and services.

HomeInsight, Inc. is the controller of your personal information and is located in San Francisco, California. If you have questions about this policy, contact us at help@homeinsightai.com.

2. Information We Collect

We collect information you provide directly and information collected automatically:

Information You Provide

  • Account Information: Name, email, phone number, profile photo
  • Property Information: Property details, photos, documents, disclosures
  • Transaction Data: Bid amounts, offer terms, preferences
  • Communications: Messages sent through our platform
  • Professional Information (Agents): License number, brokerage details, certifications

Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent on platform
  • Location Data: General location based on IP address (not precise GPS)
  • Cookies: Session and preference data (see Section 9)

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process transactions and bids
  • Match buyers with properties and agents
  • Analyze property disclosures using AI (with your consent)
  • Send notifications about your transactions
  • Respond to your inquiries and support requests
  • Prevent fraud and maintain security
  • Comply with legal obligations

4. AI Processing of Your Data

AI Transparency Notice

We use artificial intelligence to analyze property disclosures and provide insights. Here's what you should know about how AI processes your data.

Our AI features may process:

  • Property disclosure documents you upload
  • Property descriptions and listing information
  • Search preferences and viewing history

Your Rights:

  • You can opt out of AI processing in your account settings
  • AI analysis is optional and not required to use our platform
  • We do not sell data used for AI training
  • AI outputs are not used for automated decision-making that affects your legal rights

5. Google Workspace and Google API Data

Your Google data stays under your control

Connecting Google is optional. Remi's Google email feature is intended for messages you review and confirm before sending. The requested Gmail permission does not allow Remi to read or monitor your inbox.

If you choose to connect Google Workspace, we request only the Google API access needed to provide the features you ask Remi to perform:

  • Identity: Your name, email address, and basic profile information to identify and link the Google account you select.
  • Gmail: The gmail.send permission allows Remi to send messages. It does not grant permission to read, scan, or monitor messages in your Gmail inbox. The Google email feature is intended for messages you review and confirm before sending.
  • Google Calendar: The calendar.events permission to view calendar events and create, update, or remove events when you ask Remi to work with them.
  • Google Drive: The drive.file permission, limited to files you select for Remi or files Remi creates for you. It does not provide general access to all files in your Drive.

We store OAuth credentials using encryption and use and retain Google user data only to the minimum extent and for the minimum time necessary to deliver the user-facing feature you requested, maintain security, and meet legal obligations. We may use service providers, including AI processing providers, only to fulfill those requested features on our behalf and subject to appropriate confidentiality and data-protection requirements.

Google's Limited Use requirements restrict how we and our service providers may handle Google user data, including restrictions on advertising, credit or lending decisions, and developing, improving, or training generalized AI or machine learning models.

You can disconnect Google from Remi in your account settings or revoke access at any time from your Google Account permissions. Disconnecting stops future access. To request deletion of Google user data or related OAuth credentials, email help@homeinsightai.com; we will delete the data unless retention is required by law.

HomeInsight, Inc.'s use and transfer to any other app of information received from Google APIs through HomeInsight AI will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. How We Share Your Information

We may share your information with:

  • Other Users: Property listings are visible to platform users; bid amounts visible to sellers
  • Real Estate Agents: If you request agent services or are matched with an agent
  • Service Providers: Companies that help us operate (hosting, payments, analytics)
  • Legal Requirements: When required by law or to protect rights and safety

We Do NOT:

  • Sell your personal information
  • Share your data with advertisers for targeted ads
  • Allow third parties to use your data for their own marketing

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your Rights

  • Right to Know: Request what personal information we've collected about you
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information (we do not sell)
  • Right to Limit: Limit use of sensitive personal information
  • Right to Non-Discrimination: We won't discriminate against you for exercising these rights

How to Exercise Your Rights

To make a request, you can:

  • Email us at help@homeinsightai.com
  • Use the Privacy Settings in your account dashboard
  • Call us at the number provided in your account

We will verify your identity before processing requests. You may designate an authorized agent to make requests on your behalf.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Active Accounts: Data retained while your account is active
  • Closed Accounts: Core data deleted within 30 days; some data retained for legal compliance
  • Transaction Records: Retained for 7 years for legal and tax purposes
  • Marketing Data: Deleted upon opt-out request

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our platform
  • Improve our services

Types of cookies we use:

  • Essential: Required for basic platform functionality
  • Functional: Remember your preferences and settings
  • Analytics: Help us understand usage patterns

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

10. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication systems
  • Regular security audits
  • Access controls and monitoring
  • Employee training on data protection

Important:

While we take security seriously, no system is 100% secure. Please protect your account by using strong passwords and keeping your login credentials confidential.

11. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

  • Stripe: Payment processing
  • Google: Authentication and maps
  • Analytics providers: Usage analysis

We encourage you to review their privacy policies. We are not responsible for their privacy practices.

12. Children's Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately at help@homeinsightai.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. The "Last updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights:

Privacy Officer
HomeInsight, Inc.
Email: help@homeinsightai.com
Address: San Francisco, California

We aim to respond to all privacy requests within 45 days as required by California law.