Privacy Policy

1. Introduction

HomeInsight AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and services.

We are operated by NextGen Real Estate Technology, Inc., located in the San Francisco, California. If you have questions about this policy, contact us at help@homeinsightai.com.

2. Information We Collect

We collect information you provide directly and information collected automatically:

Information You Provide

• Account Information: Name, email, phone number, profile photo
• Property Information: Property details, photos, documents, disclosures
• Transaction Data: Bid amounts, offer terms, preferences
• Communications: Messages sent through our platform
• Professional Information (Agents): License number, brokerage details, certifications

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform
• Location Data: General location based on IP address (not precise GPS)
• Cookies: Session and preference data (see Section 8)

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process transactions and bids
• Match buyers with properties and agents
• Analyze property disclosures using AI (with your consent)
• Send notifications about your transactions
• Respond to your inquiries and support requests
• Prevent fraud and maintain security
• Comply with legal obligations

4. AI Processing of Your Data

Our AI features may process:

• Property disclosure documents you upload
• Property descriptions and listing information
• Search preferences and viewing history

Your Rights:

• You can opt out of AI processing in your account settings
• AI analysis is optional and not required to use our platform
• We do not sell data used for AI training
• AI outputs are not used for automated decision-making that affects your legal rights

5. How We Share Your Information

We may share your information with:

• Other Users: Property listings are visible to platform users; bid amounts visible to sellers
• Real Estate Agents: If you request agent services or are matched with an agent
• Service Providers: Companies that help us operate (hosting, payments, analytics)
• Legal Requirements: When required by law or to protect rights and safety

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Your Rights

• Right to Know: Request what personal information we've collected about you
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (we do not sell)
• Right to Limit: Limit use of sensitive personal information
• Right to Non-Discrimination: We won't discriminate against you for exercising these rights

How to Exercise Your Rights

To make a request, you can:

• Email us at help@homeinsightai.com
• Use the Privacy Settings in your account dashboard
• Call us at the number provided in your account

We will verify your identity before processing requests. You may designate an authorized agent to make requests on your behalf.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Core data deleted within 30 days; some data retained for legal compliance
• Transaction Records: Retained for 7 years for legal and tax purposes
• Marketing Data: Deleted upon opt-out request

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our platform
• Improve our services

Types of cookies we use:

• Essential: Required for basic platform functionality
• Functional: Remember your preferences and settings
• Analytics: Help us understand usage patterns

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

9. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits
• Access controls and monitoring
• Employee training on data protection

10. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing
• Google: Authentication and maps
• Analytics providers: Usage analysis

We encourage you to review their privacy policies. We are not responsible for their privacy practices.

11. Children's Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately at help@homeinsightai.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. The "Last updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.